Support Plans for New M4000 Systems
STI offers a range of support plans for new STISIM Drive® M4000 systems, from basic remote software support to more extensive plans with multi-year support, comprehensive hardware coverage, and on-site visits to ensure your system stays in top working order.
Platinum Support Plan
- Up to five years
- Remote and on-site software and hardware support
- Parts, labor, travel, and shipping
Gold Support Plan
- Up to five years
- Remote software and hardware support
- All parts and remote labor
Silver Support Plan
- Up to 9 years of continuous coverage available
- Remote software support, remote hardware diagnostics
- Any necessary parts, additional remote labor, or on-site support will be quoted separately.
Existing Customers Support Plan
Bronze Support Plan
- For current customers with STISIM Drive® systems still under warranty or with active software support plans in place.
- Remote software support, remote hardware diagnostics
- Replacement parts and on-site support will be quoted on request.
Pay-As-You-Go Support
For Customers with STISIM Drive® systems not under a software support plan and no longer under warranty, STI will provide software support, remote diagnostics, and troubleshooting on an hourly fee basis.
Contact STIM Drive For M4000 Console Support
Have questions about the STISIM Drive® M4000 Console? Our team is here to help! Contact us today to learn more about its features, customization options, and how it can support your rehabilitation or assessment needs.